Tuesday, August 16, 2011

Nightmares in Leadership

If you are near the top of your organization, then chances are good that certain things keep you up at night. In 1984, Wes Craven's movie A Nightmare on Elm Street premiered, and with the 2010 remake, Freddy Krueger continues to haunt the newest generation of horror fans. The movie's premise is that insane Freddy, who was a sadistic child murderer in life, terrorizes people in their dreams.

Like Freddy Krueger, your leadership team's missteps could become an ugly and frightening tormentor that keep you up at night and plague your dreams.

What You Don't Know Could Hurt You

The question is this: Do you really know what your supervisors, team leaders and managers are doing and saying everyday? If supervisors are not properly trained, then they may make mistakes that put the entire organization at risk.


An example is a supervisor who hasn't been trained on the correct process for hiring team members. One inappropriate question can lead to a lawsuit. In addition, hiring the wrong people for the team can cost hundreds, if not thousands of dollars, in lost time and productivity --- especially if you have to hire someone new and retrain them.

Many supervisors, team leaders and managers shy away from the duties that need to be done because they don't know how to handle specific situations. For example, they may fail to give effective performance appraisals, avoid talking to someone about a poor work habit, or ignore conflicts between team members. Employees expect their leaders to deal with issues promptly and effectively. Avoiding issues or problems can lead to an unmotivated staff, and productivity will suffer because of lingering, unresolved issues.

When it comes to constant change in the workplace, many leaders freeze when dealing with their own issues with change. They are then unable to articulate change to their teams. The result is that the team becomes uninspired and even more demoralized because its members don't know what the change means for them and how it will affect their jobs.

Training leaders becomes the most important investment an organization can make to reduce leadership nightmares.

Leading Through a Nightmare

Today's work environment is more complex than ever before. Handling day-to-day situations with employees can become a nightmare for some leaders, especially if they are unprepared. Nevertheless, even though they are often the cause of nightmares, the following conditions are inherent --- some are even essential --- in complex internal and external environments:

  • Diverse workforce, business models and management systems
  • Ambiguity of information, conflicting data and decision points
  • The rate of change of circumstances, systems, people, processes and customer needs
  • Increased competition and innovation
An organization's leaders must meet the demands of a complex work environment through the effective management of organizational human capital. Exceptional leadership training promotes adaptability, continual learning and creative problem-solving. This results in a workforce that is motivated, engaged, and focused on the organization's goals and productivity.

Essential Skills for Sweet Dreams 

In A Nightmare on Elm Street, Freddy Krueger had the ability to murder people if they went to sleep. In the same way, your organization could be at risk if your leaders are asleep. It is important for leaders to assess whether they really know what they are doing and even to pinpoint areas in which they need the most skill development.

Consider using an easy assessment that can link to leaders' specific skill sets. The Vital Learning Leadership Assessment™ provides a personalized training program for each leader in an organization, identifying the skills they need to develop. Using this approach allows organizations to focus resources for training in the areas where they are most critical.

Skill areas that leaders need most can be addressed with the Vital Learning Leadership Series™. These programs can be delivered in both a traditional format and online, enabling organizations to blend their training and tailor it to each individual. Additional informal learning support, such as online coaching, knowledge databases and social links, can further enhance training.

The following are key areas in which Vital Learning addresses the complex situations that can cause nightmares for leaders: 


  • Foundational leadership understanding
  • Effective communication
  • Change management
  • Coaching
  • Employee goal development
  • Providing performance feedback
  • Motivating employees
  • Delegating
  • Effective discipline
  • Managing complaints
  • Resolving conflict
  • Improving work habits 
Combat nightmares in leadership and produce leaders who are focused on leadership training. 


Thought for the Day

"I have had dreams and I have had nightmares, but I have conquered my nightmares because of my dreams." 

--- Jonas Salk 


Sources:
Leadership Assessment (2010). Vital Learning Corporation
Leadership Series (2010). Vital Learning Corporation
Billou, N., Corssan, M. and Seijts, G. (May/June 2010). Coping with Complexity, Ivey Business Journal.